My husband purchased a $100 gift certificate for our anniversary, but unfortunately, our experience with this business was deeply disappointing. The person who issued the gift certificate wrote the purchase date and expiration date as the same day. When I went in to resolve this error and asked them to honor the certificate, I encountered a troubling lack of customer service. The first representative of Delight Massage I spoke with insisted that they have a set expiration policy, of one year, but there was no signage or information available online to indicate this. When I pointed out the error, she decided to consult the person who originally issued and signed the certificate, who then claimed their policy was a six-month expiration. Despite this, there was no way for me to know, given that the dates were written incorrectly. It was only after further discussion that they claimed the certificate was issued by a previous owner, contradicting the earlier information I was given. The inconsistency and unwillingness to take responsibility for a simple mistake were frustrating. As a business owner who prioritizes and teaches customer centricity, I find it unfathomable that this business would not correct such an obvious error. Honoring a gift certificate should be a simple and straightforward process, especially when the mistake is on their end. My husband and I had visited this establishment before, and we were pressured into paying $20 tips each, which was already off-putting. Despite this, my husband returned to purchase a gift certificate because he was unaware of other options. As I reviewed other customer feedback, I noticed multiple complaints about being pressured to tip excessively and being treated poorly if they declined to do so. This is not only distasteful but also reflects a concerning pattern of behavior. I rarely write negative reviews, understanding that many businesses might not realize when they're falling short in customer service. However, in this case, it is clear that multiple customers have already voiced these issues, and yet nothing has changed. The fact that the business doesn't respond to negative reviews or attempt to rectify these experiences is particularly telling. It's alarming to read accounts of customers being denied a full massage they paid for due to their height or build. Discriminatory practices like these are unacceptable in any business. I strongly urge potential customers to take these concerns seriously. There must be better options for massages where customers are valued, treated with dignity and respect, and where mistakes are handled professionally, rather than being dismissed. This business seems more interested in making money than in providing a quality customer experience.